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We'd like to help

We are sorry that you have a problem with your order, we will do our utmost to resolve your issue.

Here's a few ways to contact us

You can send us a message by logging in to your account or give us a call

Your Account

Login to your account to send us an email

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Over the phone

Our experts are happy to help. Call us on:

0330 041 2733

  • Are you still stuck?

    If you’re still stuck, don’t worry...

    Follow the steps below and our Head Of Customer Service will aim to resolve your issue

    Contact the Head of Customer Service

    We investigate all complaints thoroughly to ensure we provide a detailed response. For this reason, the response times are longer than contacting our customer service team on the above channels. If your query is urgent, please call us on the above number or login to your account to drop us an email. If you have an ongoing issue and need support, please email our Head Of Customer Service on

    headofcustomerservice@buyitdirect.co.uk

    Alternative dispute solution

    If you are still not satisfied with the outcome of your investigation, we will send you details of a certified Alternative Dispute Resolution provider and next steps.

    **Please Note: Dronesdirect is part of the Buy It Direct Group


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