We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.Back to Top
If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service.Back to Top
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.
If damage is noticed at point of delivery the order can be refused and returned with the driver.Back to Top
|Delivery Option||Standard Delivery (5 working days)||Next Day
Mon - Friday
|Choose a Day
Mon - Friday
Mon - Friday
|Saturday||Collect from store
Mon - Sunday
|£100 and over||N/A||FREE (order by 10pm Mon-Fri)||FREE||£14.99 (order by 12pm Mon-Fri)||£12.99 (order by 10pm on Fri)||FREE*|
|Under £100||£2.99||£4.99 (order by 10pm Mon-Fri)||£4.99||£14.99 (order by 12pm Mon-Fri)||£12.99 (order by 10pm on Fri)||FREE*|
**Next Day Cut Off - depends on cleared payments and passing of payment security checks
|Delivery Option||Scottish Highlands||Scottish Islands||Isle of Man & Isle of Wight||Channel Isles||Northern Ireland||Republic of Ireland|
|Rapid: 1 to 3 Working Days||£14.99||£14.99||£14.99||£14.99||£14.99||£14.99*|
|Standard: Up to 5 Working Days||£9.99||£9.99||£9.99||£9.99||£9.99||£9.99|
*Dublin 1 to 2 working days, rest of Ireland 3 to 4 working days
|European Destination||Delivery Method||Price (including VAT)|
|Austria, Belgium, Denmark, Germany, France, Italy, Luxembourg, Netherland, Portugal, Spain, Sweden||(max of 30Kg per package)
3 to 4 Days
|£19.99 per package|
|Cyprus||Must arrange your own delivery and collect from store||Call: 0871 971 0005|
NB: Please remember for European deliveries to arrange your own insurance against loss or damage
*Please note the following postcodes are classed as Non-Mainland UK or Remote/Rural delivery: AB, IV, KW, PA, PH, HS, KA, ZE, PO30-PO41, IM, JE, GY, BT, TR21-TR25.
Next Day delivery excludes weekends and bank Holidays. If you have requested add on services such as Essential Drone Setup, your order will be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.
The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 8pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.
NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.
Need it in a hurry? You can click & collect FREE on 1,000s of products from our Elland Collection Point! We don't have any products on display here, just order online, on phone, in-store or at the collection point and take your item home same day.
If you like face to face expert advice or want to touch and try a product in-store first, you can pop into our Huddersfield Store. For click & collect at our Huddersfield Store there may be a small charge of £2.50 if we need to transfer stock from our distribution centre in Elland.
We can deliver to 5,800 secure locations to ensure you never miss another parcel again!
Next Day Collection: £4.95
Standard Collection within 4 days: £3.95
Available for parcels up to 60cm x 50cm x 50cm in size.