Delivery information

Delivery prices

Our delivery prices vary depending on the size and weight of the items purchased. Please use the pricing table below as a guide; however, your final delivery charge will be calculated at the checkout. For any non-UK or Ireland deliveries, please call 0871 984 4416 ((calls cost 13p per minute plus your network access charge)

FAQs

• Can I track my order?

  Yes, just log in to your account to see your order’s latest update. Don't have an account? You can still track your order here.

• Oops, I missed my delivery

  If you're out when our courier tries to deliver your tech, they'll leave a card that explains how to rearrange the delivery. If this happens our couriers will attempt to redeliver it once, then charge you for subsequent redelivery attempts.

• I’ve ordered more than one item

  We work with various couriers and suppliers, so if you've ordered multiple items, they may arrive separately. This will be as per the delivery method and time displayed on the product page. However, we'll let you know in advance and, if possible, offer you a single delivery slot.

• What if something isn’t quite right?

  We aim to deliver all our orders on time and in perfect condition. But on the rare occasion this doesn't happen, please contact us as soon as possible.

  Ideally, you should inspect your goods at the point of delivery, refuse any damaged items and sign the driver’s delivery sheet ‘damaged’. This way, the courier can return it, and we can quickly dispatch a replacement. If you notice any damage after the delivery, please report this within 48 hours.

• I ordered an add-on service with my drone

  If you requested a pre-delivery service (like our Essential Drone Setup), your order might get delayed. If you also chose next day delivery, we'll dispatch it via a speedy, premium shipping service on completion.

• How much is Collect+ Click & Collect?

  Next day collection costs £4.95, while standard collection costs £3.95. This service can be used for collecting or returning parcels up to 60cm x 50cm x 50cm. For more information, visit our Collect+ FAQs page

• I have another question...

  Not a problem. Our award-winning customer service team are on-hand to help seven days a week. Just drop us a line on 0871 984 4416.